Eliciting the preferences of National Hospital Insurance Fund members for attributes of outpatient healthcare providers in Kenya: a discrete choice experiment

Ensuring that everyone can access good-quality health services by appropriately identifying and paying providers requires evidence on user preferences. Studies have shown an increase in access, quality and efficiency in service delivery when patients choose their preferred providers. However, no study has quantified user preferences for healthcare facilities in Kenya to understand the factors that users value before enrolling with a provider. It is also unknown how these preferences may inform provider identification, efficiency and quality of services while maintaining user satisfaction.

I will involve 300 National Hospital Insurance Fund  members in a discrete choice experiment (DCE) to understand the factors they value before enrolling with a health facility. A DCE uses hypothetical scenarios to measure the benefit people attach to choices when considering competing alternatives. 
My findings will highlight the elements of healthcare that service users value when choosing a healthcare facility.

This grant was awarded under the scheme’s previous name of Master’s Fellowship in Public Health and Tropical Medicine.